Did Southeastern overcharge your Oyster at Blackheath fireworks?
An e-mail from Carys, who visited Blackheath fireworks with her partner two weeks ago – but found that, thanks to our favourite rail company, it cost them more than they bargained for…
Not sure if this is something you would cover and might be a bit after the event now but on Guy Fawkes my partner and I travelled to Blackheath from London Bridge for the firework display.
Apart from the shoddy service from Southeastern that saw far too short trains used for the event – resulting in small children getting crushed at London Bridge as people fought to get on trains – they also managed to con lots of Londoners out of cash.
I have Oyster PAYG. I touched in at London Bridge and tried to touch out at Blackheath, however the readers were taped over and marshals were stopping people using the readers claiming we would be charged a standard fee. Naively we didn’t argue but as you can imagine we have been charged for an incomplete journey.
I know a lot of people do not check their cards but I imagine a high number of people were also affected.
Not sure if it is something you would cover but thought I would let you know as I have read a number of articles of yours on Southeastern in the past.
Oh dear. So even if just 1,000 people were waved through at Blackheath a fortnight ago, that’s a cool £4,500 profit for Southeastern on this (the “maximum fare” is £6.50, and it’s £2 single from London Bridge to Blackheath).
Oyster overcharging’s been a hot political topic – in the year after the little blue cards became valid on mainline trains, the private companies which run them netted £26 million from people who either forgot to touch out, were unable to, or were caught in a delay which meant a maximum fare was unavailable. (My own tip – never touch in until you’re absolutely sure the train is coming.)
There is a system which allows for big events, so if you travel to station X and can’t touch out, but return via station X and touch in, it’ll simply auto-complete your journey so you don’t get overcharged. It’s used for big football matches – but seems not to have been used for an event which attracts 100,000 people.
But what was going on at Blackheath? Why were the Oyster readers taped over? Whose marshals were they at the station? (Southeastern? Lewisham Council?) And will Carys get her money back?
Now, of course, I could ring Southeastern to get their side of the story, but remember, they don’t “respond to blogs, etc”, so we’ll have to go without that. In the meantime, the best I can advise is to ring the Oyster helpline 0845 330 9876 to get it refunded, ask them to send you a statement of your recent Oyster usage, and then make your feelings very clear to Southeastern, London Travelwatch, the London Assembly member of your choice (who can raise it with the mayor) and Lewisham Council, which runs the display.
And, of course, let me know how you get on…