Southeastern’s “good service” is no service at all
Did you fancy taking the train on Sunday? Well, Southeastern’s website boasted a good service on the Greenwich line. No delays, no cancellations.
In fact, not only were there no delays and no cancellations, there were no trains at all!
Full details were available from this professionally produced sign around the corner.
We’ve been here before, of course. It looks as if the “look-up feature“, paraded about by Southeastern’s PR people as the answer to all their communications failures during the snow, is automated when it actually needs a human being to type “line suspended” in there, and to take the lie about there being “no line problems” off the ticker. This really is basic stuff – doing anything else betrays either incompetence at the company or contempt for its customers.
Southeastern has hired a company called CCL to review its communications systems after last winter’s failures. They could have just saved the cash and hired someone to look after its website at weekends…