London mayor Boris Johnson has apologised after early morning workers were left stranded by the closure of the Blackwall Tunnel last month.
Bus passengers were left stuck at Canning Town station early on the morning of 11 July after services on route 108, which normally runs via the Blackwall Tunnel, terminated there because of building work inside the crossing.
They were told to continue their journeys by Tube to North Greenwich – but while the bus dropped them off at Canning Town at 5.50am, the first train was not until well after 7am.
The mayor said the bus “should have continued its journey across the river and been escorted through the Blackwall Tunnel”.
“Unfortunately, human error meant that the scheduling of the 108 bus service did not take account of the later start of the Jubilee Line on Sunday morning, hence the termination of your bus at Canning Town”.
Transport for London would work to “maintain a public transport service aross the river at all times during forthcoming weekend closures,” he added.
The next closure will be from 8-11 October.
If you don’t complain, you don’t get a result. Boris’s full letter to me is here, should you want a peek. I heard nothing from Transport for London during the six-and-half-weeks since the incident, although London Assembly members Darren Johnson, Jenny Jones, Caroline Pidgeon and John Biggs were good enough to reply to me within a week or so.
Fair play to the mayor for personally apologising – yes, that’s a real signature at the foot of the letter. I hope the incident doesn’t get repeated – not necessarily for my sake (coming back from a mate’s party), but for those who actually need to cross the river.